FAQ - General questions

• Which banks and which bank/credit cards does your service support?

• Why are you tied to CEKAB?

• Do I have to have an SSL certificate?

• Are you connected to BABS or Euroline?

• Why do I need a connection to PBS or Auriga if I still need to sign contracts at all the banks I want to be able to handle payments to?

• Does Auriga ePayment have a general agreement that I can use if I need to make an agreement with an acquiring bank?

• What is a multi-currency account?

• I already have an agreement with an acquiring bank for our shop. Do I need another one if I start taking card payments over the Internet?

• If we do not have the competence in-house to build the communications with your service, do you do that for us?

• Can we manage our own profiled cards?

• How long is the money reserved for a card payment?

• We use postal orders and must therefore manage part deliveries. How are part deliveries handled by the system?

• I already have an agreement with an acquiring bank for our shop. Do I need another one if I start taking card payments over the Internet?

• How long does the system take to implement and what does it cost?

• If I plan to sell across the Nordic region and want to offer card payment services, do I need to have an agreement with an acquiring bank in each of the Nordic countries?

• What does the fact that you are PCI certified mean?

• Do you have a client services department that can help me if I have problems with the service? When can I reach them and what does it cost?

• What is 3D-Secure and what does it involve?

• Where can I buy an SSL certificate? How much does it cost?

• Where can I find Auriga ePayment’s logo?

• Do you also charge us when we make part deliveries and have to process the payment in, for example, 4 part payments?

• How secure is the service?

• How can i protect myself from Internet fraud?

• Do you have any reference clients I can call? What sectors are references available from?

• Can I use Posten’s logo on my check out page in order to help the buyer feel safer when using card/direct payments?

• Which banks handle multi-currency accounts?